| Health Insurance: a sense of dissatisfactionThe | | | | seems to be a lot of dissatisfaction among the |
| three C's, customization, consumerization and | | | | people with the red tape and bureaucracy |
| customer-satisfaction, seem to be at the core of | | | | involved in claims processing, exclusions and |
| the business mantra for every service provider. | | | | limitations. Based on a survey conducted a couple |
| The health insurance provider industry is no | | | | of years ago, only 1 in 4 Americans said, they are |
| exception to this rule. With an increasing concern | | | | "very satisfied" with their medical coverage. In |
| among the tax payers of US regarding the | | | | general, the consent was that the people were |
| number of people uninsured in the country, there | | | | dissatisfied with the bureaucracy of the provider, |
| is a burgeoning market for the providers. Even | | | | rather than the health plan itself. |
| though, this seems to be a buyer's market, there | | | | |